Purex Solutions — Terms of Service

Last Updated: August 12, 2026

Welcome to Purex Solutions. These Terms of Service ("Terms") govern your use of the Purex Solutions website and your purchase of products through our online store.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

Purex Solutions reserves the right to update these Terms from time to time. The latest version will always be published on our website.

1. About Purex Solutions

Purex Solutions is an online retailer offering skincare, haircare, cosmetics, beauty, and personal-care products.

Throughout these Terms, "Purex Solutions," "Purex," "we," "us," and "our" refer to Purex Solutions.

"Customer," "you," and "your" refer to any person who accesses our website or purchases products from us.

2. Use of Our Website

You agree to use the Purex Solutions website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website, systems, or accounts.

• Interfere with the operation or security of our website.

• Upload or transmit malicious software, viruses, or harmful code.

• Copy, reproduce, distribute, or exploit our website content without permission.

• Use automated systems to collect information from our website without authorization.

• Impersonate another person or business.

• Submit false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices, availability, and other information displayed on our website are accurate and current.

However, minor variations may occur, including differences in:

• Product packaging

• Labels

• Colours or appearance

• Manufacturer packaging

• Product presentation

Packaging may also change from time to time as manufacturers update their products.

Where a product's packaging differs from the image displayed on our website but the product itself is the same, this does not necessarily constitute a defective or incorrect product.

We will make reasonable efforts to correct inaccurate information when identified.

4. Skincare and Beauty Products

Purex Solutions sells products intended for personal-care and cosmetic use.

Product information provided on our website is for general informational purposes and should not be considered medical advice, diagnosis, or treatment.

You are responsible for reviewing the product ingredients, directions, warnings, and other information before using a product.

If you have known allergies, sensitivities, or other concerns about a product, you should review the ingredients carefully and seek appropriate professional advice where necessary.

Purex Solutions does not guarantee that a particular product will produce a specific result for every individual.

5. Product Availability

All products are subject to availability.

A product appearing on our website does not guarantee that it will remain available at the time you place an order.

If a product becomes unavailable after you place an order, we may contact you to:

• Offer an alternative product;

• Adjust the order where appropriate; or

• Cancel the unavailable item and issue an applicable refund.

6. Prices

All prices displayed on the website are stated in the applicable currency shown at checkout.

We make reasonable efforts to ensure that pricing information is accurate.

However, in the event of an obvious pricing or listing error, Purex Solutions reserves the right to correct the error.

If an order was placed based on an obvious pricing error, we may contact you before processing the order and provide you with the option to proceed at the correct price or cancel the affected order.

Any applicable taxes, delivery charges, or other fees will be displayed or communicated before completion of the purchase where required.

7. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

• Product unavailability

• Suspected fraud or unauthorized activity

• Incorrect pricing

• Incorrect product information

• Payment issues

• Delivery restrictions

• Excessive or unusual quantities

• Incorrect customer information

If we cancel an order after payment has been received, we will process any applicable refund.

8. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

• Full name

• Delivery address

• Telephone number

• Email address

• Payment information

• Other information reasonably required to fulfil your order

Purex Solutions is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your order information, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

9. Payment

We accept the payment methods displayed on our website at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment transactions may be processed through third-party payment providers. Purex Solutions does not store sensitive payment information such as full card numbers unless specifically stated.

Payment providers may have their own terms and privacy policies.

10. Cash on Delivery

Where Cash on Delivery ("COD") is offered, the customer agrees to pay the full amount due upon delivery.

Repeated refusal of COD orders, fraudulent orders, or misuse of COD services may result in Purex Solutions restricting or removing COD availability for the customer.

11. Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated at checkout or after purchase.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

• Courier delays

• Weather conditions

• Public holidays

• Customs or regulatory procedures

• Incorrect delivery information

• High order volumes

• Events beyond our reasonable control

Once an order has been dispatched, delivery is handled with the applicable courier or logistics provider.

If an order is delayed, customers may contact Purex Solutions so that we can assist with tracking and investigation.

12. Delivery Address

Customers are responsible for providing an accurate delivery address and contact information.

If a courier is unable to deliver an order because of incorrect information, repeated failed delivery attempts, refusal of delivery, or customer unavailability, additional delivery or return charges may apply where permitted.

13. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

By purchasing from Purex Solutions, you acknowledge that you have reviewed and accepted the applicable Return & Refund Policy.

Nothing in our Return & Refund Policy or these Terms is intended to remove or restrict any mandatory consumer rights provided by applicable UAE law.

UAE consumer-protection rules provide consumers with rights concerning product quality, accurate information, safety, and remedies for defective goods. citeturn0search5turn0search12

14. Cancellations

If you wish to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our Return & Refund Policy.

Any mandatory cancellation or refund rights under applicable law will continue to apply.

15. Promotions and Discount Codes

From time to time, Purex Solutions may offer promotional codes, discounts, bundles, or other special offers.

Unless otherwise stated:

• Promotions cannot be combined.

• Discount codes must be entered before completing the purchase.

• Promotions may have expiration dates.

• Promotional offers may be subject to minimum purchase requirements.

• We reserve the right to correct obvious promotional errors.

Specific promotional terms displayed with an offer will take precedence over these general provisions.

16. Intellectual Property

All content appearing on the Purex Solutions website, including but not limited to:

• Logos

• Brand names

• Product descriptions

• Photographs

• Graphics

• Website design

• Text

• Videos

• Icons

• Page layouts

is owned by Purex Solutions, its licensors, or the respective rights holders, unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

Third-party trademarks and brand names displayed on our website remain the property of their respective owners.

17. User Reviews and Submitted Content

If you submit a review, photograph, comment, testimonial, or other content to Purex Solutions, you represent that:

• You have the right to submit the content.

• The content does not violate another person's rights.

• The content is not fraudulent or intentionally misleading.

• The content does not contain unlawful, abusive, or harmful material.

By submitting content, you grant Purex Solutions permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

18. Third-Party Websites and Services

Our website may contain links, integrations, payment services, social-media features, courier services, or other services operated by third parties.

Purex Solutions is not responsible for the content, availability, security, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and conditions.

19. Privacy

Your use of our website may involve the collection and processing of personal information necessary to operate our store and fulfil your orders.

We handle personal information in accordance with our Privacy Policy and applicable UAE data-protection requirements.

The UAE's digital framework includes Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data. citeturn0search2turn0search4

You should review our Privacy Policy to understand how we collect, use, store, and protect personal information.

20. Website Availability

We aim to keep the Purex Solutions website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption;

• Free from errors;

• Free from technical problems; or

• Completely secure from every possible threat.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or circumstances beyond our reasonable control.

21. Limitation of Liability

To the extent permitted by applicable law, Purex Solutions will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude a consumer's mandatory statutory rights or remedies.

22. Events Beyond Our Control

Purex Solutions will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• Government actions

• Changes in law or regulation

• Public emergencies

• War or civil unrest

• Labour disruptions

• Courier or logistics failures

• Internet or telecommunications failures

• Cybersecurity incidents

• Power outages

• Other events outside our reasonable control

We will make reasonable efforts to minimize disruption and resume normal operations as soon as reasonably possible.

23. Fraud and Abuse

We reserve the right to investigate suspected fraudulent, abusive, or unlawful activity involving our website or services.

Where reasonably necessary, we may:

• Cancel suspicious orders;

• Restrict certain payment methods;

• Restrict access to our website;

• Refuse future orders;

• Request additional verification; or

• Take other lawful measures to protect our business and customers.

This section does not limit any rights available to consumers under applicable law.

24. Compliance With Applicable Law

Purex Solutions operates its e-commerce activities in accordance with applicable laws and regulations.

The UAE's current e-commerce framework, including Federal Decree-Law No. 14 of 2023 on Modern Technology-Based Trade, covers online sales through websites, applications, social-media platforms, and digital marketplaces. It also requires online businesses to provide accurate information, protect customer data, and provide digital invoices. citeturn0search1

Where applicable law provides a consumer with rights or protections that differ from these Terms, the applicable law will prevail.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations of the emirate in which Purex Solutions is legally established.

Any dispute shall be handled by the competent courts or authorities having jurisdiction under applicable law.

Nothing in this section prevents a consumer from exercising any mandatory rights available under applicable consumer-protection legislation.

26. Changes to These Terms

Purex Solutions may update these Terms from time to time.

When changes are made, the updated version will be published on our website with a revised "Last Updated" date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into our website, constitute the terms governing your use of Purex Solutions and your purchases from us, subject to applicable law.