Purex Solutions — Shipping Policy

Last Updated: August 12, 2026

At Purex Solutions, we aim to make every order simple, secure, and reliable from checkout to delivery.

This Shipping Policy explains how we process, ship, and deliver orders placed through the Purex Solutions website.

1. Delivery Area

Purex Solutions currently offers delivery within the United Arab Emirates (UAE).

We aim to deliver to residential and commercial addresses across the UAE, subject to courier coverage and any applicable delivery restrictions.

We may expand our delivery coverage to additional GCC countries in the future. Any new delivery destinations, fees, and estimated delivery times will be displayed on our website when available.

2. Order Processing

Orders are normally processed after successful payment confirmation or, for eligible Cash on Delivery orders, after the order has been confirmed.

Orders are generally prepared for dispatch within 1–2 business days.

Business days are generally Sunday through Thursday, excluding UAE public holidays and days on which our fulfilment operations are closed.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

3. Estimated Delivery Times

After an order has been dispatched, estimated delivery times within the UAE are generally:

Delivery Area	Estimated Delivery
Dubai	1–2 business days
Sharjah & Ajman	1–3 business days
Abu Dhabi	1–3 business days
Ras Al Khaimah	2–4 business days
Fujairah	2–4 business days
Umm Al Quwain	2–4 business days

These are estimated delivery times, not guaranteed delivery dates.

Remote areas, unusual circumstances, public holidays, courier delays, weather conditions, or other events outside our reasonable control may result in longer delivery times.

4. Shipping Charges

Applicable delivery charges will be displayed at checkout before you complete your purchase.

Purex Solutions may offer:

• Standard delivery

• Free delivery promotions

• Discounted delivery during promotional campaigns

• Other delivery options where available

Any minimum order value required for free shipping will be clearly communicated on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the courier receives the shipment.

If your tracking information has not updated for an extended period, please contact our customer-support team with your order number.

6. Delivery Attempts

Our delivery partner may make one or more delivery attempts depending on its operating procedures.

Customers should ensure that:

• The delivery address is correct.

• The provided phone number is reachable.

• Someone is available to receive the order where required.

• Any delivery instructions provided are accurate.

If the courier cannot complete delivery because the customer is unavailable, unreachable, provides an incorrect address, or otherwise prevents delivery, additional delivery attempts or charges may apply where permitted.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information.

This includes:

• Building or villa number

• Street or area

• Emirate

• Phone number

• Any relevant apartment, office, or unit information

If you notice an error after placing your order, contact Purex Solutions immediately.

We will make reasonable efforts to update the address before dispatch. However, we cannot guarantee that changes can be made once an order has entered processing or has been handed to the courier.

8. Cash on Delivery

Cash on Delivery ("COD") may be available for eligible orders and locations.

Where COD is available:

• The customer must pay the full order amount upon delivery.

• The customer should ensure that the required amount is available when the courier arrives.

• Additional COD or handling charges may apply where displayed at checkout.

Repeated refusal or non-acceptance of COD orders may result in COD availability being restricted for future orders.

9. Delayed Deliveries

While we aim to meet our estimated delivery times, delays can occasionally occur.

Possible causes include:

• Courier operational delays

• Incorrect delivery information

• Severe weather

• Public holidays

• High order volumes

• Traffic or logistical disruptions

• Customs or regulatory requirements, where applicable

• Events outside our reasonable control

If your order is significantly delayed, please contact us so that we can investigate the shipment with the courier.

Purex Solutions will make reasonable efforts to assist customers with delayed shipments.

10. Lost Shipments

If an order appears to have been lost during transit, please contact us.

We may investigate the shipment with our delivery partner.

If the courier confirms that the shipment has been lost, Purex Solutions will work with the customer to provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

11. Damaged Packages

Please inspect your package when you receive it.

If the outer packaging or product appears significantly damaged, contact Purex Solutions as soon as possible.

Where possible, provide:

• Your order number

• Photographs of the package

• Photographs of the damaged product

• Photographs of the shipping label

• A description of the damage

We may request additional information to investigate the issue.

If the product was damaged during delivery or otherwise arrives defective, we will handle the matter in accordance with our Return & Refund Policy and applicable UAE consumer-protection requirements.

UAE consumer-protection rules provide consumers with rights relating to product quality, safety, accurate information, and appropriate remedies for defective goods. citeturn0search0

12. Wrong or Missing Items

If you receive:

• The wrong product;

• An incorrect quantity; or

• An order missing an item,

please contact us as soon as possible.

Provide your order number and photographs of the received products and packaging where appropriate.

After verification, Purex Solutions may arrange a replacement, shipment of the missing item, refund, or another appropriate resolution.

13. Delivery Refusal

Customers should not refuse delivery solely because they have changed their mind about an order.

If you no longer want an order, please contact Purex Solutions as soon as possible.

Orders that are refused or returned to us may be handled according to our Return & Refund Policy. Additional delivery or return costs may apply where permitted.

This does not affect any mandatory consumer rights available under applicable UAE law.

14. International Shipping

Purex Solutions currently focuses on deliveries within the UAE.

International or GCC shipping may be introduced in the future.

If international shipping becomes available, the applicable destination countries, shipping charges, estimated delivery times, customs requirements, duties, taxes, and other conditions will be communicated before purchase.

Customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country where applicable.

15. Public Holidays and Peak Periods

Delivery and processing times may be longer during:

• UAE public holidays

• Ramadan

• Eid periods

• Major promotional events

• Black Friday/Cyber Monday

• New product launches

• Other periods of unusually high demand

Where significant delays are expected, Purex Solutions will make reasonable efforts to communicate them to customers.

16. Address Changes After Dispatch

Once an order has been dispatched, we may not be able to change the delivery address.

If a courier allows an address change after dispatch, additional charges or delivery delays may apply.

Purex Solutions cannot guarantee that a requested address change will be accepted by the courier.

17. Shipping and Refunds

Shipping-related refunds and return shipping arrangements are handled according to our Return & Refund Policy.

Where a product is confirmed to have been damaged, defective, or incorrectly supplied by Purex Solutions, the applicable return or replacement process will be handled in accordance with our policies and applicable law.

For change-of-mind returns, the customer may be responsible for applicable return shipping costs unless otherwise required by law.

18. Delivery Partners

Purex Solutions may use third-party courier and logistics providers to deliver orders.

Once an order has been handed to the courier, delivery is subject to the courier's operating procedures and service coverage.

Purex Solutions will nevertheless make reasonable efforts to assist customers when delivery problems occur.

19. Delivery Confirmation

A delivery may be considered completed when the courier records the order as delivered to the address provided by the customer or to an authorized recipient.

If you believe an order has been incorrectly marked as delivered, contact us immediately so that we can investigate with the courier.

20. Compliance With UAE Law

Purex Solutions aims to provide clear and accurate information regarding product availability, pricing, payment, delivery, and other aspects of an online purchase.

The UAE's e-commerce framework applies to physical goods sold online and requires e-commerce businesses to operate transparently and provide accurate information to consumers. citeturn0search1

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory consumer rights provided under applicable UAE law.